All orders for products sold by Sourcetel Supply ("Sourcetel") to Buyer will be subject to these Terms and Conditions for Orders. Sourcetel expressly rejects all inconsistent or additional provisions in Buyer's printed form.
PRICING: Prices are subject to change without notice. Freight, taxes and all other costs after shipment are for Buyer's account.
TERMS: For credit line customers, terms of payment are thirty (30) days from date of invoice, subject to credit approval. Sourcetel reserves the right to charge a late charge of 2% or the maximum permitted by applicable law, whichever is less, per month on the outstanding balance of any invoice not paid when due. Buyer agrees to pay on demand all costs of collection and litigation (including court costs), together with reasonable attorneys' fees, if the invoice is not paid when due. Minimum of $100 USD for purchases made using customer line-of-credit. Sourcetel is proud to accept Visa, MasterCard and American Express.
PAYMENTS: All credit card, approved credit-line, cashier check and money-order purchases will be processed upon receipt of order and shipped within 1 to 3 working days. Orders paid by personal check will be shipped when funds are cleared with your bank. Personal checks must be pre-printed. There will be a $20.00 returned check charge added to the face amount of any check returned to Sourcetel Supply, plus any legal fees incurred.
PACKAGING and SHIPPING: Products will be packed or packaged in accordance with standard commercial practices. Buyer will be charged a reasonable fee for labor and material for special packing and/or packaging requirements of Buyer.
Unless otherwise specified by Buyer, shipments will be made via the best and most economical method as determined by Sourcetel in its discretion. There will be $7.95 minimum shipping and handling charge for all orders. Additional charges will vary according to weight, insurance and destination of shipments. All title and risk of loss of all products passes to Buyer upon delivery of the products to the carrier. Orders received after 2:00 PM (EST) will be processed and shipped the next business day unless prior arrangements are made.
UPS cannot ship to a PO Box, please select "Other Shipping Method". Orders containing hazardous or flammable materials, including aerosol cans, are permitted to U.S. destinations only and shipped via ground transportation.
Sourcetel will gladly drop-ship to the customer's designated destination.
CANCELLATIONS: If Buyer cancels an order, Buyer agrees to reimburse Sourcetel for all labor and material costs incurred. Sourcetel reserves the right to cancel all or any portion of any order it accepts if, in Sourcetel's judgment, Buyer's financial condition does not justify the terms of payment specified.
STATUS: Sourcetel stocks 99% of the advertised products on this website and can ship within 1 to 3 working days (depending on the time of receipt-of-order). For those items that are non-stock, Sourcetel will notify customer of estimated ship date. Non-stock items usually ship within 7 to 10 working days from receipt-of-order.
RETURNS: Sourcetel understands the need for quality products and therefore guarantees its products. Any discrepancy or claims for damage must be made within 5 days of receipt of product. If shipment was via UPS or a common carrier, properly note the damage on the shipping receipt, and immediately request an inspection. If your parcel appears to be lost, call and we will trace the shipment or re-ship as soon as possible. All returns must be pre-authorized with a Return Material Authorization number. Please contact customer service by email or phone to receive authorization. Clearly mark the outside of the return package with the RMA # and return within 10 days. You must include all original equipment, packaging, documentation, manuals, etc. Products should be returned in original packaging or a substitute packaging of equal protection. Some products returned without re-ordering are subject to a restocking charge of 25%.
INTERNET PURCHASES: All purchases made via the Internet are based on "Authorized Purchasers." Authorized Purchasers must be pre-approved by the Buyer. It is the Buyer's responsibility to notify Sourcetel of any personnel changes with respect to Authorized Purchasers in writing. Any and all purchases made by Authorized Purchasers after resignation, dismissal, or termination of purchasing privilege will be the direct responsibility of the Buyer.
GENERAL: No waiver of the terms and conditions stated above shall be valid unless in writing signed by Sourcetel and no waiver granted will release Buyer from subsequent strict compliance with the foregoing terms and conditions. These terms and conditions, together with Sourcetel's order acknowledgement, constitute the entire agreement between Sourcetel and Buyer with respect to the subject matter hereof and supersede any prior or contemporaneous agreement or representation written or oral. Any amendment to these terms and conditions must be in writing and signed by Sourcetel.